Don't go there for Dental procedures!

About a year ago my dentist in Toronto advised me to have my teeth crowned since they were badly worn out. Since it was very expensive to do it in Toronto, I decided to go to Turkey for this procedure. After some back and forth correspondence, I decided to go to Istanbul to have a total dental crown (28 crowns) in April 2025 with HEVA clinic. Although they promised me a good service with a good result, I received a very bad service: · I was in constant and never ending pain in my jaws and teeth · One of my crowns was broken and another one was cracked just a few days after the procedure and as a result, my gum on the left side was swollen and bleeding constantly · They made my crowns 2 or 3 attached to each other instead of making them individually (as they were supposed to be) and this caused me extra pain and discomfort. I realized this fact after my crowns were made and the dentist was testing them for the first, When I asked her that I wanted individual crowns, she responded that it requires too much time and she prefers 2-3 of them to be attached so the procedure can be done quickly!! At that point it was too late for me to stop the procedure besides I really didn't know how important this issue was. · There was not a proper gap between my teeth for flossing and hygiene I contacted the HEVA representatives many many times asking them for advice but I was either ignored or received no proper answer. My pain was so severe that I couldn’t use my left side for chewing food so I visited 3 well known dentist (including my own dentist) in Toronto for advise and all of them confirmed that the job was done very poorly and the best remedy was to remove these crowns and replace them with new individual crowns. Again I contacted HEVA but received no answer. Since it was very expensive to do the procedure in Toronto, I decided to go back to Istanbul again and this time, go to a better clinic. Finally, I did the procedure for the second time in October 2025 with another clinic in Istanbul for which I had to pay much more. One of the reasons for the higher cost was because they had to remove the previous crowns first which is a very difficult, time consuming and of course painful procedure. I have evidence and documentation for all of my claims in case they try to dismiss it . Update December 5, 2025 And today I received a response to my review which is not addressing any of my comments and just tries to misguide the readers: 1- I contacted HEVA clinic more than 10 times before I decided to go to another clinic. I made several complaints about the issues I had with my crowns (which none of them would exist if they had done the job professionally in the first place) but I received no response and they never mentioned that I could go again there for a free replacement or correction of the crowns. Only when they made sure that I'm in Istanbul again and had my crowns removed by another dentist (because I sent them a photo), then they said you could come to us instead! 2- The crowns were supposed to be placed individually as any dentist I consulted with emphasized, but their dentist made them 2 or 3 attached to each other to "save time" as she expressed herself! and this was one of the main reasons that I had to redo the procedure. And they never provided an answer to this in their response. 3- Worse of all, after consultation with other dentists, I discovered that not all my teeth needed crowns and at most I needed 10 crowns (at that point, unfortunately it was too late), but their dentist advised me to have 28 crowns. I know this was one of the worse decisions I made in my life and that is why I take my time to tell other people not to rush and also not to believe in false promises. If you need your teeth to be crowned, you should do more research before final decision and go to a more experienced and more conscious clinic/dentist.

Horrible Dental Experience at Heva…

WARNING: Heva Clinic Destroyed My Smile and My Trust — A Complete Dental Nightmare DO NOT GO HERE FOR DENTAL TREATMENT! I write this with deep regret, physical pain, and emotional distress. What was supposed to be a convenient, all-in-one treatment at Heva Clinic turned into a horrific experience that left me with ruined teeth, permanent gum damage, and thousands of euros in losses. I chose Heva because I knew the owner personally. He promised me I’d be treated by a highly experienced dentist with 25+ years of experience. I trusted him. I was also planning a hair transplant, and the idea of doing everything under one roof sounded ideal. That trust was a huge mistake. THE RED FLAGS STARTED IMMEDIATELY: When I arrived, I was told there were electrical problems at the clinic — and my dental work would be done elsewhere. Strange, but I went along. But from the first appointment, everything felt rushed, chaotic, and unprofessional. Here’s what was missing: ❌ No proper consultation ❌ No X-rays ❌ No 3D scan ❌ No digital smile design or CEREC imaging ❌ No time to discuss anything Without asking meaningful questions, the dentist simply numbed my mouth and began shaving down my teeth. The only thing she asked me was, “You want a Hollywood smile, right?” — before aggressively grinding down my natural teeth in under 2 hours. I was in shock. It felt more like a dental factory, not a clinic. 💉 RUSHED WHILE STILL DIZZY FROM SURGERY The next day I had my hair transplant — which, to be fair, went well. But only 40 minutes later, still dizzy from Xanax, I was dragged back to try on temporary crowns. I was in no condition to evaluate anything. What they gave me was awful: Bulky, oversized, and pushed far too forward. I showed reference photos and asked for a balanced, natural design — they nodded, pretended to understand, then ignored everything. Each version after that got worse: Too wide. Too big. Too far forward. I rejected design after design, and they kept insisting, “It looks beautiful — trust us.” I had to physically stop them multiple times from cementing the wrong crowns. NO CHOICE ON THE FINAL DAY By Saturday — my last day in Turkey — they gave me no real choice. I was out of time, and the dentist said, “This is one of my best works.” Under intense pressure, with no backup plan, I gave in. As soon as the crowns were cemented in, I knew it was all wrong. My bite was misaligned The crowns were too wide They pushed my front teeth too far out I was chewing on a canine I couldn’t even eat properly I begged them to fix it, but they dismissed me. I messaged the owner in a panic. I was told, “It’s Sunday, the dentist doesn’t work.” Only after begging did they agree to a final check — where the dentist looked in my mouth and said, “Everything is perfect.” It was NOT. BACK HOME: DENTAL EXPERTS WERE SHOCKED Once back in the Netherlands, multiple dentists examined my mouth and were horrified: My bite was completely off Crowns were poorly positioned Gums were damaged Crowns had no proper texture or grip Everything had to be redone I contacted Heva and asked for X-rays and medical files — they claimed they had lost them. That’s not just careless. That’s unethical and possibly illegal. TOTAL COST: THOUSANDS OF EUROS + PERMANENT DAMAGE To fix what Heva destroyed, I now need: Full laser gum treatment All 19 crowns removed A complete mouth reconstruction from a real specialist When I asked Heva for a refund, they refused. The owner said I should just come back and “let them fix it.” Why would I trust the same people to fix what they destroyed? He stopped replying. I posted an honest review on Google and Trustpilot — only then did he reach out, not to apologize, but to beg me to remove the review to “protect the clinic’s reputation.” I took it down, hoping he’d make things right. He didn’t. Eventually, he blocked me. I used to trust this man. Five years ago, he was a humble consultant I recommended to others. I even sent him his first clients when he launched Heva. Now? He’s changed into someone who only cares about money and image, not patients. ❌ WHAT HEVA CLINIC REALLY OFFERS: ❌ No proper diagnostics or planning ❌ No dental aftercare ❌ No skilled specialists for follow-up ❌ No accountability when things go wrong ❌ No patient safety — just sales tactics ⚠️ FINAL WARNING If you care about your teeth, your health, and your sanity — AVOID HEVA CLINIC. They are NOT qualified to place crowns or perform complex dental work. I now have to pay a second full treatment cost to undo their damage — and there’s a chance I may even lose my natural teeth permanently. This was not just bad service — it was dental malpractice. Don’t make the same mistake I did. See my pictures in my Google review IN THERE HEVA CLINIC ACCOUNT.. THEY TRY TO MAKE MY REVIEW LOOK FAKE!! Don't believe wat they say in there respond! THEY ARE LIARS!!!

After recommending so many people to…

After recommending so many people to go, it’s like as they earn’t there money they act like you’re not there anymore, bad communication. Awful.

Horrible experience

2/26/24: excellent idea to present legal teams of both parties with the evidence! Looking forward to it. My full name is not a secret. Evidence and witnesses are available as well. 2/26/2024:This is not a spam. I am a very real person and again, submitted all the proves of my communication with HEVA staff. You just try to use every means to twist the facts that you should be ashamed of. 10/3: Heva staff. You already reported my review as a spam to Trustpilot and I submitted my prove. If you keep accusing me of posting false reviews, I will share screenshots of our conversations. And please….don’t be ridiculous. Are you implying that person would pay for an airfare USA-Istanbul just to stay in the hotel for free? That doesn’t bring any more respect to your entity. Reply to Heva's ridiculous comments: Please note that Trustpilot has requested proves of the statements in my review - which I have submitted. I wish Heva would have done the same - because 1. I was never suggested to see any specialist; 2. No rudeness from my side ever; 3. Quote is incorrect; 3. True - I have two accounts in Trustpilot - personal and business, none of them is spam. The bottom line is that I have a proof for every word and stand for the facts. Heva is making attempts to discredit my review because they don't have anything supporting their accusations. This review is about my personal experience with HEVA clinic and not an advise or any suggestions. I had my crowns done. Went through the hell of experience - see my previous review. Very shortly one of the crowns chipped. Had to come back (which is quite costly) and few of the crowns were replaced under warranty. Few - because instead of one-by-one or two-by-two, the whole set of upper crowns were placed as a single interconnected bridge. No wonder that a few months later 4 more crowns got chipped. Had to come back for the third time. Transfers were a disaster, wait time from 40 to 1 hour 25 minutes, staff was blaming Istanbul traffic like it's a big surprise. While negotiating treatment plan for my companion we were presented with the treatment plan, including warranty, hotel, basically the package. We were alerted to potential changes on the treatment plan based on the exam and tomography. But what we were not told was that if we do not accept the revised treatment plan, we'd be required to pay for the hotel and transfers. Treatment plan changed from $6,800 to $15,000 because of "no bone" - but no bone left was confirmed via texts prior to our arrival to Istanbul. But most importantly, the warranty was taken away from the package. We were explained that the crowns and implants have a warranty - but if they fall off, there's no re-do. When I pointed out that the implants and crowns stored in the jewelry box and not placed where they belong to, and my companion absolutely refused to take the chance worth $15,000, only then we were informed that because the new treatment plan was not accepted, we are required to pay for our hotel. Which we did. Apparently, HEVA did not notice that and informed us that they had to pay for the hotel. Me sending screenshot from the credit card confirming my payment for the hotel did not make any difference. During all the texts back and forth I found out total lalack of coordination between the members of the team. One person confirms the cancellation while another confirms the appointment and so on. Even though HEVA clinic was the one that arranged my treatments in the clinic that did such a poor job and required me to come back twice, HEVA seems to be so proud of standing by the warranty terms and providing treatments under such warranty. I also did not like customer service practice when the salesperson is badmouthing about his competitors, and when I express my concerns and great disappointments, accusing me of manipulating and being abusive, and when mentioning me seeking legal help, accusing of bluffing. When I mentioned that I will post my honest review so people can make their informed decisions, I was accused of trying to hurt their business. My request to be provided with the records of all the treatments done in all three visits was ignored several times and finally answered "I don't have it".

Wow what nasty replies by this company

Wow what nasty replies by this company. Seems to be a scam which was discovered and now all out effort to save their skins. I pray no one falls victim to them and probably too much to ask this team to stop playing with peoples’ lives. Give this beautiful country Turikye, such a bad name by some.