Terrible experience

My mum was booked in for implants with Dr Ugur and the surgeon (I don’t remember his name). First of all the surgeon had a terrible attitude, constantly rolling his eyes and then proceeding to say something to his colleagues in Turkish. They are all very unprofessional in the way they deal with things. I have been in contact with their team since 2024 and I have had about 4 different coordinators who would introduce themselves and then claim they have taken over my mums file. But they had no idea of what treatment was decided and they kept asking for an x ray, I had to constantly remind them.she has had it done and they should have the results. They advised that my mum would need an x ray before the dentist could determine whether she can have the implants treatment or not. My mum had the scan done twice, once in 2024 and second time in April 2025. Both times the coordinator claimed that the surgeon has reviewed her results, everything looks good and we can proceed with the procedure. Her appointment was booked on the 26th of January this year and the coordinator said that it was fine and there was no changes. When we got to the clinic, the dentist did an x ray and a 3D scan. He claimed that she doesn’t have enough bone for the implants. But then he claimed that they can still go ahead. And then they kept changing their words. Next they said she can’t have full mouth implants. Then the surgeon came in and his attitude was the worst. He just started checking my mums jaw, he inserted his fingers inside her mouth and roughly pressed down causing a lot of pain and started pulling her mouth. He didn’t even bother to explain what he was doing, he just kept talking to his colleagues in Turkish and didn’t bother to speak to me at first. I could see my mum was in pain so I told him to stop hurting her. And then he stated that he was just checking her jaw strength. My mum felt uncomfortable and didn’t trust him to go ahead with the treatment. They changed the treatment plan and expected us to follow through. They claimed that the bone condition can change over time. Whilst I agree with that, I confronted them about the tests that we were asked to do before going to Turkey. coordinator Emre was present and he said that the x ray is not that important and does not give clear results. He said that the 3d scan is more important. So I confronted him, I said why were we asked to get an x ray done and then we were told that the results were good enough for my mum to have the treatment. In fact the dentist even reviewed the x ray results from last year face to face and said that her bone is weak. So I asked why were we told at that time that it’s all good and she can have the treatment. Emre just said that the coordinator I had spoken to has quit and that it’s all just caused by some ‘miss-communication’. I said that there were about 4 coordinators and they all told me the same thing. I even asked the coordinator if there was anyone else they needed before we went to Turkey, I asked if they need another x ray done for a more recent result, and I was told that no it’s all good. Emre kept saying ‘you’re here now and so you should get it done’. They were all trying so hard to convince us to go through with treatment and when my mum refused to do so, they offered alternative treatments such as deep cleaning and tooth extraction and kept pushing us to go through with it. The dentist even offered to arrange a meeting with a different surgeon in their other clinic the next day who might be willing to go through with the original treatment plan. I didn’t trust them at this point because one minute they tell us that she can’t have the original treatment and that it’s not possible, and the next minute they say that someone else can do it. They were really pushing us to go through with it and it was obvious that they just wanted us to pay them. We didn’t go through with it as we didn’t trust them anymore. They said we would still have to pay for the hotel for the rest of our trip. Sadly there were no earlier flights so we had to stay for the next 3 days. Emre claimed that we would have to pay £80 per night at the hotel. I contacted him again in the evening to confirm the price, he then stated that it’s actually £95 per night and it just slipped his mind. And then the next morning Emre and his team kept harassing me by constantly calling and texting me to pay £300 upfront. I was so tired of this. I paid in cash and I asked for a receipt, the receptionist claimed they don’t have receipts for cash. I said I need a receipt and I will take a picture as evidence of the payment and then she suddenly ‘remembered’ that there was a receipt book in the desk drawer. She eventually gave me a receipt and I took a picture of it. I think they are all unprofessional and unethical. I would definitely never recommend this clinic.

Honest review!

Honest review! I had my teeth done 18 months ago The dentist herself was lovely and I thought had done a great job However I had to go back a have them redone within months due to the colour! They took out previous veneers that were super white and put in yellow ones ! Charged me full price again for them redoing ! Yes get that I paid again !!! After 7 months my back teeth started to collapse inwards , front tooth also moved …I’m scared to floss as they are loose I needed to have them replaced Also they stain easily compared to my previous ones. I had Emax Guess what they wanted to charge me again to have them redone !!!!! Wait though they said couldn’t replace the ones collapsed but needed whole top doing again at my own cost !! HELLO 👋 Plus expected me to pay for hotel. The customer service is shocking , the way they speak to you is rude ! To think I initially sent them 10 recommendations immediately after I had mine done and they treat me like this is unacceptable! Hate giving negative vibes but this company is horrendous The hotel they put you in is dark , dismal and out of the way from anywhere Avoid this company

It was great in the beginning until the…SHAME ON YOU!

It was great in the beginning until the mistakes kept happening… Poor quality implants Deniz took a lot of money always wanted cash! Had to keep going back to them and they had poor Translation felt they could do what they wanted. My bridge which was done on the right side is not holding and because I called them again and kept going back to them in Istanbul they said I was harassing them. Please believe me when I say all I wanted was for the to fix my problems and it was and is still not right. I have spent a lot of money each time to travel and had to turn up because they don’t want to fix the problems. I’m not a dentist but my dentist in England has said they need to be named and advise people what has happened to me is a disgrace. Denthub is a nice clinic but they are not ones that want to sort out the problems that they cause. I’m not going back to them I have another dentist in Istanbul that is truly disgusting in what they did and the alignment of my bridge is totally unacceptable. The aftercare I received was none existent. THIS IS ALL TRUE EVENTS THAT HAVE HAPPENED TO ME AND ITS NOT DEROGATORY IF ITS TRUE.

Keep away from the dental practice namely DENTHUB

I went to DENTHUB company 3 times for basic dental procedure of triple bridge in zirconium during October and November 2025. I have been dissatisfied at the way they conducted the procedure, they appointed a junior dentist first and second time, but i asked for a more experienced senior dentist, but they didn't honor this request, I still have severe pain when I chew food, and high sensitivity to cold and hot drinks. My other side started aching as I have been chewing only on that side since the treatment started. I would never recommend this practice to anybody, I have recently sent two e-mails expressing my complaints of which none has been replied. They do the job on the basis of TRIAL & ERROR, there is no real expertise behind what they do and how they do it