WOUFUL AND HORRIBLE

I am writing this review on behalf of my elderly mother, Mrs. S. Begum, and our experience has been extremely upsetting. The treatment she received was unacceptable and deeply disappointing. Not only was the care poor, but we also felt that she was treated unfairly and without the respect and dignity that any patient—especially an elderly one—deserves. At times, the behavior we encountered came across as discriminatory, which is very concerning. As a result of the inadequate treatment, we are now facing additional corrective procedures in the UK costing around £8,000. This situation has caused significant emotional and financial stress for our family. We expected a basic standard of professionalism, care, and compassion, but unfortunately, that was not our experience. I strongly urge others to carefully consider their options before choosing this provider.

Rushed, Unsafe, and Unethical – My Warning to Others.

I had an extremely negative and stressful experience with Dent Laracity and feel it’s important to warn others—this clinic is not just not recommended, it is genuinely dangerous to your dental health. From the moment payment was made, everything changed. In fact, after initially visiting, the price increased. I paid a portion by card, and later pursued a chargeback. Based on the evidence of poor dentistry and lack of aftercare, both third parties and my bank agreed and refunded a small fraction of the total. The clinic was also unable to provide proof that zirconium material was actually used, which raises serious concerns about what patients are really being given. After payment, the level of care dropped significantly. Appointments were rushed—sometimes only minutes long. There was no proper opportunity to discuss the shape or appearance of my teeth, and the shade was incorrectly chosen due to the sales consultant, Ahmet Unlu, rushing the entire process. Communication with the dentists was poor, with clear translation issues, and it became obvious that the priority was profit, not patient care. I repeatedly asked for example photos of different tooth shapes and shades to make an informed decision. I was either told this wasn’t possible or was promised examples that never materialised. The only reference I was ever given for shade selection was two single teeth from a broken shade guide, which were old and dirty—completely unacceptable for something so important. There were also serious clinical concerns. I even had a root canal that ultimately failed, and the procedure itself took around 12 minutes, which raised immediate doubts about the quality of treatment. There were multiple red flags throughout—such as being advised against implants for missing teeth because the space was “too small,” and being told after treatment that I didn’t need to floss every day, which is clearly poor and unsafe dental advice. This makes me seriously question the long-term integrity of the work carried out. Hygiene and professionalism were also very concerning. At multiple points, both sales consultants and dentists would go outside to smoke during the day. On one occasion, the dentist even had to warn Ahmet Unlu not to touch my dental crowns because his hands were unwashed. This alone should raise serious alarm bells about standards within the clinic. At one stage, Ahmet and the dentist attempted to place joint crowns into my mouth without my knowledge or consent. I had to challenge this and argue to have separate crowns instead—something that should never happen in any ethical clinic. The night before my final fitting, Ahmet sent me a photo claiming the lab had broken my crowns and demanded additional money. I refused, and as a result, I was left with a rushed and completely unacceptable outcome—incorrect shade, visible gaps, uneven tooth lengths from left to right, and no say whatsoever in the final result. Unsurprisingly, issues started soon after. When I reported them, the clinic refused to take any responsibility. Instead, they falsely claimed I had voided my warranty simply for requesting separate crowns. I was even called a liar directly by Ahmet, which was completely unprofessional and unacceptable. The environment at the clinic was also concerning. While I was there, when speaking to other patients about my experience, staff would quickly intervene and send people over to interrupt conversations—clearly trying to prevent any negative discussion about the clinic. This clinic will delete negative reviews, refuse to acknowledge poor dentistry, and argue relentlessly about any discomfort or issues you raise, ultimately leaving patients in a potentially dangerous position. This has been an absolute catalogue of errors and a deeply unethical experience from start to finish. My whole experience genuinely felt like a comical drama at times, but with a lasting level of stress that I can only describe as bordering on PTSD. I genuinely believe this clinic is focused purely on making money with little regard for patient safety or outcomes. I would strongly advise anyone to avoid Dent Laracity at all costs. I am now left dealing with multiple ongoing issues, including crowns of different lengths, gaps between nearly all of my teeth, an incorrect shade, a failed root canal, a high point on my bite, and daily discomfort when eating. I have retained full evidence of my experience and am now pursuing action regarding the treatment I received. If anyone else has been affected by Dent Laracity, I encourage you to come forward and get in touch.

Crowns and implants were handled…

Crowns and implants were handled incompetently, causing pain, discomfort, and delays. Appointments were mismanaged and repeatedly postponed. Staff were dismissive and unprofessional when concerns were raised. Follow-up and aftercare were inadequate; no proper guidance or support was provided. Management failed to address repeated complaints, showing complete lack of accountability. Overall, the clinic demonstrated disregard for patient wellbeing. This was supposed to be a professional dental service, but it was anything but. If you are considering crowns or implants, avoid this clinic — the experience was stressful, painful, and entirely mishandled. Summary: Extremely poor quality of dental work (crowns and implants) Unprofessional staff and dismissive communication Mismanagement of appointments and follow-up care Complete failure to resolve issues Brits and anyone seeking dental care should be fully aware before considering Dent Lara City.

I went and had a full mouth of crowns…

I went and had a full mouth of crowns done 2 years this April in the May 1 broke I flew back over in the October for the tooth to be fixed but we had to pay for the flights I was refunded £150, in the meantime one of my front teeth is going grey apparently it's a post from an old crown I asked about this and was told nothing could be done 😭 and I know I could have had a screw in tooth if I was given the option 2 years on and I am still messaging back and for and was told about a month ago they would speak to another dentist because the man I had now left and I am still waiting. I wanted the perfect smile and I haven't got it I paid a lot of money and am not satisfied with the finish. I am gutted it is something I always wanted done and feel really paranoid about this tooth it's horrible 😭 I can't recommend Dentlaracity because I am not happy. I am in the process of finding another dentist who can fix the grey tooth.