Nicht zu empfehlen!!!

Nicht zu empfehlen!!! Zu Hause nur Probleme, alles musste raus. Aus Schaden wird man klug. Doppelt bezahlt, doppelte Schmerzen.

First patient examination

First appointment started out as a nightmare, just being berated about poor oral hygiene, getting presented with a quote of 440 GBP while I was just going in for a routine examination and preventative care. Suddenly I'm expected to come in and see a hygienist every 3 months (conveniently covered by their subscription, which they try and push on you), which is not something I can afford. I decided to give them another try and went in for a hygienist appointment, which was the most painful hygienist appointment I have had in my life. The gaps between my teeth are very narrow, this hygienist tries ramming the biggest interdental brushes through all of them, only going down in size when she can't forcibly push them through. She's sawing down on my gums with these brushes and with floss and then tells me it's bleeding because the plaque came off. I then get sent back home with a sample set of three different kinds of interdental brushes and the message I HAVE to use them AND floss. It's simply too much to manage and ask. We're now a day later, my mouth still hurts and I've booked with a different dentist. When I call them up saying I'm going somewhere else the receptionist simply says "Fine, wishing you good luck" and doesn't even ask me why I decided to not return. I'm sure they're good at what they do, but they scare you into fearing for the worst with your teeth and then try and get you to return on the regular, making it hard to know whether they're just trying to fleece you or that you have actual dental worries. Even after telling them that I am very sensitive to being pressured they keep at it. The only good thing I can say about them is that they have good opening times and that their paperwork is timely. But no one should be made to feel like crying during and after dentistry work.

Visited in August for tooth polish

Visited in August for a tooth polish. Whilst polishing they chipped part of my front tooth which they aggressively denied. They told me it was an excisting chip when I was able to show recent holiday pictures to clearly prove otherwise. They also told me they were unable to fix as is was next to my crown. Just been to my dentist in the UK for a simple and quick repair. Beware of this clinic as they all seem very nice initially but you will a different side of them when you respectfully challenge them.

Ridiculous

Ridiculous. Have been going there for 10 years, and I used them when I could even when lived in another city for a period. When now I booked a hygienist appointment, the receptionist called me back next day after taken the deposit, saying I also need to book and pay for a regular check up otherwise they “can’t” do the hygienist appointment (which I had with them in the past). The explanation was that my last check up was sometime in 2023 with them (didnt care that i had one 6 months ago with another dentist) and what if something happens with my teeth while having the appointment. None of the other dentist try to scam for money like this. The receptionist also said, if i got it right, that they have a lot of customers when I asked if it is not a problem for them losing a patient of 10 years over this risible money grab attempt. The funny thing is that I was also gonna book a regular check up in a month time but I wanted to do the hygienist one first. Obviously I am taking my money elsewhere. Disgusting stuff.

Teeth whitening for the over 50’s

I went to this dental practice to have my teeth whitened. This was one of the most embarrassing experiences of my life. I am 71 years old and was told that I was too old to have teeth whitening. I was informed in front of a full waiting room that teeth whitening does not work if you are over the age of 50. The average age of the people in the waiting room was 60+ obviously they were having more expensive and cosmetic dental work. My husband who is 70 had his teeth whitened in Asia and they look brilliant. The moral of this complaint is do not go to this dental practice for teeth whitening and over 50.